Reference

Legal Terms You Should Read

Your account rules, wallet checks and closing rights sit on this one page, and the short version is that we send back any bKash, Nagad or Rocket transfer that does not carry your own name.

Terms in plain EnglishEligibility by regionWallet name checksClosure on request
57777bet Legal Terms You Should Read
DATA AND SECURITY

Our Data And Account Rules

Your account record exists so we can match money to the right person and answer a dispute months later. We hold the mobile number you registered with, the wallet references from bKash, Nagad and Rocket, and the device details that flag a sign-in from somewhere new. Cookies do the smaller job: they keep you logged in on your phone between sessions and remember the language you picked. Access to that record stays with the teams handling accounts and payments.

Sign-in and device checks

A one-time code goes to your registered number each time you sign in from a device we do not recognise. Change that number only through the verification step, so the code keeps reaching you.

Cookie control

Session cookies keep your lobby open on mobile, and clearing them signs you out. You can block cookies in browser settings, though parts of the account area will then stop working for you.

Record retention

Wallet references and account notes stay on file while the account is open, and for the period after closure that local rules require. Ask us and we tell you exactly what is held.

Changes and copy requests

Write in from your registered number to ask for a copy of your record or a correction. We confirm what can be changed and what has to remain on file for audit reasons.

POLICY CONTACT PATHS

Where To Send Legal Questions

Legal questions get answered by people, not a form that disappears. Sign in and open the help tab to raise an account ticket, or write to the address printed in your account footer if you want a written trail. Both routes land on the same policy desk. Tickets are worked in the order they arrive, and we reply inside the thread so the history stays with your account.

Account ticket Fastest route once you are signed in. Open the help tab, pick the policy topic, then attach a screenshot of the bKash, Nagad or Rocket message so our team can trace the transfer.
Email to the policy desk Use the address shown in your account footer for written requests about terms, your record or closure. Put your registered mobile number in the message so we can match it to the right account.
Live chat first For a quick question about eligibility or a wallet name check, chat with the desk from the lobby. If the answer needs a written record, we move the thread into a ticket and reply there.

Legal Questions We Get Most

These are the policy questions that reach our desk again and again, answered in plain terms. If yours is not here, raise a ticket and a person will read it.

Anyone in a region where this kind of service is permitted. Eligibility turns on your local law, so check that before you register, and be ready to finish the identity step with a document in your own name.

Most returns happen when the wallet name does not match the account name. Send the transaction ID through an account ticket and we will trace the bKash, Nagad or Rocket reference and tell you what needs correcting.

Yes. Write in from the mobile number on your account and say what you need. We reply with what is held, what can be corrected, and what has to stay on file under local record rules.

We date every revision on this page. Where a change affects your wallet activity, we flag it inside your account. You can close before the new date and stay on the terms you signed up under.

Raise a closure request from inside your account or by email. We first settle any pending bKash, Nagad or Rocket movement, then close the wallet and confirm the closure to you in writing.

No. Our cookies keep your session and language choice inside the lobby. Any third-party tool we use for payment or fraud checks is described in the cookie notice you can open from the footer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.