What Information We Hold and Why
We collect the information you provide when creating your account — your name, contact details, date of birth, and the mobile wallet number you use for deposits or withdrawals, whether that is bKash, Nagad or Rocket. We also collect technical data: your device type, browser, IP
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address and session activity. This helps us verify your identity, process payments and keep your account secure. We do not store your full wallet PIN or password — those stay on your device and with your payment provider. Transaction records linked to your wallet are retained
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for as long as our payment and compliance obligations require. If you contact our support team, the content of that conversation is logged against your account. We may collect location signals at the app or browser level — never to track you personally, only to confirm
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that access aligns with eligible regions under applicable local law. You always have the option to review what we hold. Nothing in this policy removes rights you hold under Bangladesh law; if a local rule conflicts with anything here, the local rule applies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.